Business Name: Zen by Zara Sena
Contact: hello@zenbyzarasena.com
These Terms of Service outline the agreement between Zen by Zara Sena Ltd (“the therapist”, “we”, or “us”) and the client (“you”). By booking or attending a session, you agree to these terms.
Zen by Zara Sena offers integrative counselling and wellbeing services designed to support personal growth and emotional wellbeing. Counselling may involve exploring thoughts, feelings, and behaviours in a safe, confidential, and supportive environment.
Counselling is not a substitute for medical or psychiatric care. Clients are advised to consult their GP or another healthcare professional regarding any medical concerns.
Sessions are 50 minutes or 80 minutes long and take place weekly or fortnightly, either in person or online.
The frequency and duration of sessions will be agreed between therapist and client.
Session fees will be clearly communicated and agreed upon before therapy begins.
All information shared in sessions is treated as strictly confidential.
Confidentiality may only be broken if:
Where possible, you will be informed before any disclosure is made.
Records are stored securely and never shared for marketing or research purposes.
The therapist receives regular professional supervision in accordance with BACP ethical standards. Client identities are not disclosed in supervision.
The therapist conducts all sessions in line with the BACP Ethical Framework.
Zen by Zara Sena does not provide an emergency or crisis service.
In an emergency, please contact your GP, 111, 999, or reach the Samaritans on 116 123 (freephone).
Where appropriate, the therapist may recommend referral to another professional or service for additional support.
Zen by Zara Sena Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to:
Therapy records are retained for five years after therapy ends (or until five years after the client turns 18, for under-18s).
All records are stored securely and handled in line with professional and insurance requirements.
For more information, please refer to our Privacy Policy.
Therapy typically concludes by mutual agreement when you feel ready.
Planned endings are encouraged to ensure appropriate closure and reflection.
If you have a concern about the service, please raise it directly with the therapist for resolution.
If unresolved, you may contact the British Association for Counselling and Psychotherapy (BACP) or the Information Commissioner’s Office (ICO):
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Reviewed February 2026
Call 07598 733414 Email hello@zenbyzarasena.com
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